Ebay kargolama sorunu yaşıyorum

Ebay üzerinden 18 mart tarihinde cezayir ülkesindeki bir satıcıdan ürün satın aldım. Satıcı bugüne kadar ürünü kargoya vermedi. Satıcı mesajlarıma cevap vermiyor ayrıca iade talebi açtım 1 hafta oldu hala cevap vermedi. Ebay desteğe başvurdum 17 nisana kadar ürünün kargoya verilmesini bekleyin diyor. Ebayda sistem bu şekilde yavaş mı işliyor? Daha kısa bir şekilde nasıl siparişi iptal edip iade alabilirim?

urunun aldiginiz ilanda yazmasi lazim estimated/tahmini delivery/teslim suresi. Ebay buyuk ihtimal onu dikkate almistir. Normal degil 3 hafta bekle demesi

şu yazıyor ilanda;
adam hem kargoya vermiyor hemde iade kabul etmiyor, ebay destek ne yapacağına karar veremiyor.

Shipping: $29.31 Expedited International Shipping, International items may be subject to customs processing and additional charges.
Item location:alger, Algeria
Ships to: Worldwide
Returns: Seller does not accept returns

Delivery ile ilgili hic bir sey yok mu ? Olmasi lazim hocam

şimdi gördüm:
Delivery: Varies for items shipped from an international location

Ebay ile görüştüğümde önce bunu yazdılar,

Murat, I verified the records and could confirm that the seller still hasnÂ’t shipped the item. I appreciate that you have already tried to contact the seller to know the status. As it has been more than 7 days already and the seller hasnÂ’t responded yet, you may definitely want us to take action and will surely do the same but here would like to inform you that as you have created return on 22nd March 2019, we usually give 5 days of time to the seller to Make it Right for you. However, today is the 5th day so would request you to wait for the day and then you can ask us to step in and will definitely look into the matter and take appropriate decision.

sonra mail attım adım atın diyorum

arkasına bunu yazmışlar

We took time to carefully review the case details, and we saw that you were successful in opening an eBay Case against your seller on March 22, 2019. This is good news since you are covered by our eBay Money Back Guarantee Program. We saw that the seller failed to provide you a tracking number.

We also highly advise you to wait for a tracking number from the seller and wait for the item to be delivered to you until April 18, 2019. You may contact us on April 19, 219 for us to step in and help because we want to make sure you take full advantage of our eBay protection.


19 nisana kadar beklememiz mi gerek?

oyle demisler evet. soyle yazabilirsin hocam;

Why I have to wait that much? The seller is not responding to anything at all. It's been __ days so far and you want me to wait 20 more days. That's not fair!

selamlar bu mesajınızı ebaya ilettim bana bir cevap verdiler, fakat başka bir sorun daha vardı öncesinde ben yanlışlıkla geri ödeme talebimi kapattım.

Hi Murat,

Good day to you! Before anything else, I would like to thank you for your business with us since February 2019. I understand that you are getting in touch with us about the (202626014272) as youÂ’d like to know why you need to wait for 20 more days to get your money back. My name is Jaybe and I am genuinely interested to explain this to you.

Murat, after reviewing the case, here are the information I found:

• You purchased the item on March 18, 2019.

• Looking at the listing, the seller has 2 business days handling time, meaning that the item should be shipped on or before March 20, 2019.

• Until today, there’s no tracking number provided by the seller.

With the gathered information, we fully understand the reason why you are so eager to get your money back, however, since this is an international purchase; the latest estimated delivery date for the item will be 30 days from the payment date. And when it comes to your eBay Money Back Guarantee Protection, you are fully covered and very eligible to get your money back, itÂ’s just that we need to give the seller chance to ship the item since itÂ’s still within the estimated delivery date.

Upon further research on the transaction, I can see that you opened a Return Request in order to cancel the transaction but you also decided to close it and when you decide to close your case, it lets us know that all issues have been resolved between you and your seller and because of that this case is considered as resolved.

But you have nothing to worry because since the seller still did not ship the item, you have a valid reason to get your money back and all you need to do is to file a dispute with PayPal today. Rest assured that we will not hesitate to work with them if they will need information about the transaction just to help you get your money back.

 

HereÂ’s how to open a dispute:　

 1. Log into your PayPal account.
 2. Scroll down and go to Resolution Center.
 3. Select Report a problem.
 4. Select Item Dispute and then Continue.
 5. Select Search transaction ID The transaction history will then open in a new window.
 6. Select the transaction ID you want to open a dispute for.
 7. Select Continue.
 8. Follow the onscreen instructions.

For more information on PayPal protection visit: https://www.paypal.com/selfhelp/home

You can also contact PayPal through either of these methods:

Online Support:
http://www.paypal.com/us/cgi-bin/web...&t=escalateTab

Phone Support:

 1-888-221-1161 (1-402-935-2050 if calling from outside the U.S.)
 4:00 AM to 10:00 PM Pacific Time Monday through Friday
 6:00 AM to 8:00 PM Pacific Time Saturday and Sunday

In the future, we suggest to avoid closing the case until the matter is resolved. You can ask eBay to step in and help after 3 business days of opening a case, this way, we can make our best decision using the case proceedings and documents provided by you or the seller.

In addition, before paying for the item, we suggest to contact the seller first about the estimated delivery date and ask if they can ship your item right away. This is to ensure that you will be getting your item on your preferred date.

Thank you for allowing me this opportunity to be at your service and more importantly for choosing eBay as your platform for your online shopping endeavors. I hope you are well and I wish you all the best in your future transactions.

Sincerely,


Jaybe B.
eBay Customer Support

İyice işler karıştı paypal'dan ebay alışverişlerine dispute açılmıyor.

Hocam Resolution Center dan yeni case acmani tavsiye etmis. Oradan yeni case (bir nevi ticket) acin, son durumu anlatin;

Hi,
I ordered this item on March 18. After I waited enough for the seller to ship it, I tried to get contact with the seller. However, the seller was not responding to my messages. I've started a dispute but accidentally closed the case.
Since it's been a long time and the seller neither has shipped the item nor responding to the messages I've sent, I want you to HELP me to get my money back.
I've trusted to eBay and I'm pretty sure I'll not be regretful at the end.

Thanks in advance!

Hocam paypal artık Türkiye'de kapalı nasıl alışveriş yaptınız ebaydan?