Hi Murat,

Good day to you! Before anything else, I would like to thank you for your business with us since February 2019. I understand that you are getting in touch with us about the (202626014272) as you’d like to know why you need to wait for 20 more days to get your money back. My name is Jaybe and I am genuinely interested to explain this to you.

Murat, after reviewing the case, here are the information I found:

• You purchased the item on March 18, 2019.

• Looking at the listing, the seller has 2 business days handling time, meaning that the item should be shipped on or before March 20, 2019.

• Until today, there’s no tracking number provided by the seller.

With the gathered information, we fully understand the reason why you are so eager to get your money back, however, since this is an international purchase; the latest estimated delivery date for the item will be 30 days from the payment date. And when it comes to your eBay Money Back Guarantee Protection, you are fully covered and very eligible to get your money back, it’s just that we need to give the seller chance to ship the item since it’s still within the estimated delivery date.

Upon further research on the transaction, I can see that you opened a Return Request in order to cancel the transaction but you also decided to close it and when you decide to close your case, it lets us know that all issues have been resolved between you and your seller and because of that this case is considered as resolved.

But you have nothing to worry because since the seller still did not ship the item, you have a valid reason to get your money back and all you need to do is to file a dispute with PayPal today. Rest assured that we will not hesitate to work with them if they will need information about the transaction just to help you get your money back.

 

Here’s how to open a dispute: 

 1. Log into your PayPal account.
 2. Scroll down and go to Resolution Center.
 3. Select Report a problem.
 4. Select Item Dispute and then Continue.
 5. Select Search transaction ID The transaction history will then open in a new window.
 6. Select the transaction ID you want to open a dispute for.
 7. Select Continue.
 8. Follow the onscreen instructions.

For more information on PayPal protection visit: https://www.paypal.com/selfhelp/home

You can also contact PayPal through either of these methods:

Online Support:
http://www.paypal.com/us/cgi-bin/web...&t=escalateTab

Phone Support:

 1-888-221-1161 (1-402-935-2050 if calling from outside the U.S.)
 4:00 AM to 10:00 PM Pacific Time Monday through Friday
 6:00 AM to 8:00 PM Pacific Time Saturday and Sunday

In the future, we suggest to avoid closing the case until the matter is resolved. You can ask eBay to step in and help after 3 business days of opening a case, this way, we can make our best decision using the case proceedings and documents provided by you or the seller.

In addition, before paying for the item, we suggest to contact the seller first about the estimated delivery date and ask if they can ship your item right away. This is to ensure that you will be getting your item on your preferred date.

Thank you for allowing me this opportunity to be at your service and more importantly for choosing eBay as your platform for your online shopping endeavors. I hope you are well and I wish you all the best in your future transactions.

Sincerely,


Jaybe B.
eBay Customer Support