Google Developer Sorunu hala çözemedim

Hesabı oluştururlen heralde yanlışlıkla kurumsal işaretledim hesabı doğrula için şirket belgeleri istiyolardı.

Mail attım.

Kısaca olarak hesabımı silmek için mail atılması gerektiğini ID belirtilmesini ardından kapatılınca 25 dolar iade olduktan sonra tekrar baştan hesap açmam istendi. ( kişisel hesap açılması için)

Mail attım hesabımın silinmesi için bu seferde doğrulanmamış hesap silinemez diye cevap geldi zaten sorunum hesabın doğrulanamaması sorumu belirttim ama iki mail den zıt cevap geldi


Şaka gibi... ne yapmak gerekiyor.

1.Gelen Mail

Hi Developer,
Thanks for contacting Google Play Developer Support.

Upon checking the Payment Profile associated with your developer account is set as an organization/business. You may check this via pay.google.com if you sign in with the email used during Play Developer registration. Unfortunately, as noted in this article from our Help Center, an account and a payments profile can't be unlinked or changed once they’re linked.

I understand you are having trouble with the verification process because you are being prompted to verify as an organization/business. As a workaround, you may create a new payments profile first before signing up for another individual/personal Play Developer account. Then what we can do is to refund and delete your account so you can create a new one with the correct entity type this time.




Here are the following steps you may take to create a new individual/personal payments profile with the attached screenshots for your reference:

If you would like to proceed, please successfully create a new payments profile then respond with “I confirm to have my Play Console Developer account with the Developer ID ____________ closed and have its registration fee refunded to its original payment method.”

Then we will proceed to refund and delete your account so you can create a new one with the correct entity type this time.

I look forward to your response and assisting you further.

Thank you for supporting Google Play.

Regards,
Lei
Google Play Developer Support

2.Gelen Mail

Hi Ferhat,
Thanks for contacting Google Play Developer Support.

I understand that you would like to close your developer account. While looking into your account, I noticed that you haven't passed the account verification yet. Please note that unverified accounts are not eligible for account deletion and refund. With this being said, we are unable to close your account and issue you a refund.

I apologize for the significant inconvenience of this situation. We deeply appreciate your understanding of this policy!

Upon checking, it seems you already have an existing ticket with the ID verification team, with ticket number 9-5396000032220. Kindly continue to communicate your IDV issue and your request to close your account through that ticket.

If you have a different question about the Play Console, please let me know. I'd be happy to help.

Regards,
Evangeline
Google Play Developer Support