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Thank you for contacting PayPal in relation to your limited account
access.
Since every case is unique and we often need to ask you questions to
understand the details of your situation, we usually prefer to answer
these types of queries by phone.
Below you will find some general guidelines to help you. If this does
not answer your question, please give us a call at the number below
instead.
Limiting account access is a security measure we take to keep PayPal
safe and protect our customers. This can happen for a variety of
reasons. When you log into your account, you will see a message
explaining the reason behind the decision to limit access to it.
Possible reasons could include:
Possible unauthorised account access
Unresolved buyer disputes or credit card chargebacks
Violations of PayPals User Agreement or Acceptable Use Policy
To see what we need you to do to restore your account access, follow
these steps:
1. Log in to your PayPal account at www.paypal.com
2. Click on Resolution Centre link near the top of the page
3. Complete all steps listed in the 'Steps to Remove Limitations' table
The steps you will be asked to complete to restore access are unique to
your issue. Often they will involve simply providing information to
verify your identity, financial information or the merchandise you are
selling.
Steps which are not completed have a status of Waiting for your
response
Steps which are completed but require review have a status of In
Review
Steps which are completed have a status of Information Submitted
When all the steps are completed we will review the information. We aim
to complete our review within 48 hours. Information is reviewed in the
order on which it is received. We will email you with an update when the
review is complete.
For all other questions related to limited account access, please dont
hesitate to call our dedicated customer service team on:
00353 1 436 9111
Our opening hours are:
8:00 to 4:30 GMT Monday to Friday.
Yours sincerely
PayPal Customer Solutions
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal
account and click Help in the top right corner of any PayPal page.
access.
Since every case is unique and we often need to ask you questions to
understand the details of your situation, we usually prefer to answer
these types of queries by phone.
Below you will find some general guidelines to help you. If this does
not answer your question, please give us a call at the number below
instead.
Limiting account access is a security measure we take to keep PayPal
safe and protect our customers. This can happen for a variety of
reasons. When you log into your account, you will see a message
explaining the reason behind the decision to limit access to it.
Possible reasons could include:
Possible unauthorised account access
Unresolved buyer disputes or credit card chargebacks
Violations of PayPals User Agreement or Acceptable Use Policy
To see what we need you to do to restore your account access, follow
these steps:
1. Log in to your PayPal account at www.paypal.com
2. Click on Resolution Centre link near the top of the page
3. Complete all steps listed in the 'Steps to Remove Limitations' table
The steps you will be asked to complete to restore access are unique to
your issue. Often they will involve simply providing information to
verify your identity, financial information or the merchandise you are
selling.
Steps which are not completed have a status of Waiting for your
response
Steps which are completed but require review have a status of In
Review
Steps which are completed have a status of Information Submitted
When all the steps are completed we will review the information. We aim
to complete our review within 48 hours. Information is reviewed in the
order on which it is received. We will email you with an update when the
review is complete.
For all other questions related to limited account access, please dont
hesitate to call our dedicated customer service team on:
00353 1 436 9111
Our opening hours are:
8:00 to 4:30 GMT Monday to Friday.
Yours sincerely
PayPal Customer Solutions
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal
account and click Help in the top right corner of any PayPal page.
