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Our support staff has responded to your request, details of which are described below:

Discussion NotesSupport Staff ResponseDear futli,

Thank you for contacting Online Support. I have requested that a refund be applied to your account as per your request. As some of our services are non-refundable, the request must be reviewed and approved by our billing department. Please allow 48 hours for my request to be processed and for the credit to appear in the order history of your account, if approved.

Once the credit appears in your account, please allow 5-7 business days to see the funds applied to the associated payment method. If we are not able to process a refund for this service you will be contacted. Thank you for your patience and understanding in this matter.

If this is not what you were referring to please accept my sincere apologies and respond back to this email with more detailed information.

Please let us know if we can assist you in any other way.

Sincerely,

Paul P.
Online Support Team