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Dear ----- --------, (Customer ID: xxxxxxxx)

Thank you for contacting 1and1 Internet.

In order to better serve you and the online community, 1and1 requires
that all accounts are verified and have accurate contact information on
file.

To provide you with the best customer service we ask that you do one of
the following:

1. Contact us by phone at 877-206-4253 (+1 610 560 1500
internationally) from the contact number you provided in your order from
Monday through Friday between the hours of 9 A.M. to 5 P.M. Eastern Time
(US). Please have your Customer ID number available when you call.

OR

2. If this cannot be processed over the phone, we may alternately
accept digital or faxed proof of ID in order to complete the
verification process. This documentation can consist of:

Passport
Work Visa
Military ID
and/or Drivers License/State ID

Other forms of identification will be reviewed and accepted at our
discretion.

Additionally, if your ID is not issued by the country where you have
placed the order from, please provide proof of your current address
(personal or business), such as a utility bill, etc.

This documentation is used only for account verification and is not
shared by 1and1 or any related companies for any other purposes.

If you cannot reach us by phone, please reply to this email and attach a
digital image of your ID.
Acceptable formats for the attachment include: .png, .jpg, or .pdf.

You can also send it along with your customer ID via Fax: (610) 560 1501

Please reply to this request within the next five days, or your account
cannot be activated.

If you have any questions we are also available by phone at 877-206-4253
(+1 610 560 1500) between the hours of 9 A.M. and 5 P.M. EST.

1and1 has been offering high-quality Internet Services for over 20
years. For more info visit: http://order.1and1.com/xml/order/AboutUs

Thank you for your cooperation in this matter.

We always appreciate your feedback to auth@1and1.com.

--
Sincerely,
Security Team
1&1 Internet, Inc.

2. If this cannot be processed over the phone, we may alternately
accept digital or faxed proof of ID in order to complete the
verification process. This documentation can consist of:

Passport
Work Visa
Military ID
and/or Drivers License/State ID

Other forms of identification will be reviewed and accepted at our
discretion.

Additionally, if your ID is not issued by the country where you have
placed the order from, please provide proof of your current address
(personal or business), such as a utility bill, etc.