Over the past few weeks, a few of our Resellers have reported an upsurge in fraudulent transactions which have lead to significant losses for them.
We have spent considerable time investigating these reports, and have determined that this is primarily due to loosely configured Payment Gateway Preferences. Detailed below is the general mode of operation followed by the fraudsters in these cases:
- Customers/Sub-Resellers would sign up with the Reseller and place bulk orders.
- Payments for these bulk orders were made through Unverified PayPal accounts and were processed immediately, since the Resellers were accepting funds from Unverified PayPal accounts.
- Once the Money Back period for these orders had elapsed, the orders were moved out by those Customers/Sub-Resellers to another account having absolutely no connection with the original Reseller.
- Finally, the PayPal transactions were charged back, leaving the Resellers to face considerable losses and no means to recoup them.
- Avoid accepting funds from Unverified/Unregistered PayPal accounts as far as possible.
- Should you choose to receive funds from such accounts, you can manually review the transactions and decide to approve them. To change the settings of your PayPal Payment Gateway you can refer to this support knowledge base article -
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