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Hello,

We take the security of our customer's accounts very seriously. Therefore, we will need to verify that you are the owner of this account before we can proceed with your request. This measure is necessary to protect the security of your account. Please note that we will be unable to proceed with your request until the proper information is provided.

To verify you are the account owner, please provide us with one of the following:
- Last 4 digits of your credit card on file with us AND your primary account domain
- Last PayPal Transaction ID (Unfortunately, the invoice # will not work) AND your primary account domain

*** IMPORTANT NOTE ***
Due to the way PayPal's system operates, the transaction ID displayed in your PayPal account will be different than the transaction ID displayed in our PayPal account. Therefore, we will need you to obtain the Transaction ID from your latest invoice at https://secure.hostnine.com/billing/ under "My Invoices".

We apologize for any inconvenience this may cause. Thank you for your cooperation in this matter.