Dear Berkay,

Thank you for your reply. We wish to apologize for any inconvenience.

We apologize for not shipping out the order to you yet.

I regret to inform you that e-cigarette cannot be shipped via NL Post Registered which you have selected,due to custom problem, E-cigarette will not be delivered by NL Post Registered.

After reviewing your case, we have one option to compensate you:

Refund on your Wallet (store credit), you can place a new order . please note that choose UAE Registered or Express For E-cigarette Only , NL Post Registered will be forbidden.

We can refund you the product cost and exceptionally reward you with extra points (e.g. If your item is 1usd = 2 points , 3usd=3*2 points => get 6 points etc).

Please contact me as soon as possible and let me know if this is acceptable, so that we can process the order for you.

We are waiting for your soon reply.