Hi Summoner,

I do apologize for the delay on my part. We're currently having a large amount of tickets on our queue and we're working hard to address each tickets in a timely manner as possible. Again, I am sorry and I hope that you'll understand.

I apologize but I am having some trouble understanding the issue you are experiencing. Please clarify your request for me in as much detail as possible so that I can assist you further.

Thanks in advance for your cooperation. I look forward to hearing from you soon!

Warmest Regards,
Mojo Jojo
Riot Games Player Support Specialist