Bugün 60 dolar olarak ödeme aldım
Karşılığı 94 lira. Ayrıca bu konuyla alakalı yazışmaları da eklemek istiyorum.
Önce ödeme makbuzum:
Dear **********,
This is a notice that an invoice has been generated on 10/18/2009 for your services with WebHostingWorld.Net
Your payment method is: Credit Card
Invoice #19754
Amount Due: $120.00 USD
Due Date: 10/18/2009
===========================================
Invoice Items
===========================================
Reseller Pro - ******.com (10/18/2009 - 04/17/2010) $120.00 USD
------------------------------------------------------
Sub Total: $120.00 USD
Credit: $0.00 USD
Total: $120.00 USD
Dear Taha Kucuker (****Host),
We have received your order. Your account will be setup and Hosting Welcome E-Mail will be sent instantly once the payment is done.
The details of the order are below:
=================================================
Order Number: 1952806485
Product/Service: Reseller Pro
Domain: ********.com
First Payment Amount: $120.00
Recurring Amount: $120.00
Billing Cycle: Semi-Annually
Total Due Today: $120.00 USD
=================================================
If you have any questions you can contact support on the following link:
http://webhostingworld.net/billing/index.php
=================================================
Ve bundan sonra hesaplarımı transfer ettiler. Sonrasında ise iptal talebinde bulundum:
Taha Kucuker || Client 10/27/2009 07:39
Hello. I am not satisfied with your service and i want to cancel my host plan. And please refund my hosting fee. Thanks.
----------------------------
IP Address: 88.228.224.81
whw admin || Staff 10/27/2009 08:14
Hello,
Please let us know why do you wish to cancel services and if there is something we can do to keep the service, please get back and we will be happy to assist you.
Please feel free to contact us back in case of any further questions.
Than you,
Judy Madrid
Sales Department
WebHostingWorld Inc
Taha Kucuker || Client 10/27/2009 08:20
i am in Turkey and my sites are based on Turkish language. Your servers are far away from here so ping times are very much. my visitors complaint about site speed.
whw admin || Staff 10/27/2009 08:31
Dear Taha Kucuker,
Please let us know which sites are loading slowly and we will check trace of the same since we have many clients from turkey hosting without any issue,also if you can wait for next 48 hours , we can move all your sites to a brand new server with the fatest uptime ever.
Please let us know how would you like to proceed.
Please feel free to contact us back in case of any further information.
Thank you,
David Flint,
Technical Support Department
WebHostingWorld Inc
Taha Kucuker || Client 10/27/2009 08:36
No thanks. Your prices are very good. But i dont want to continue with you. Sorry. In the future, may be i come again
whw admin || Staff 10/27/2009 08:39
Hello,
Your account will be canceled and refunded in next 48 hours.
Please feel free to contact us back in case of any further questions.
Thank you
Sylvia Grossman
Billing Department.
WebHostingWorld Inc
Taha Kucuker || Client 10/27/2009 08:42
I appreciate you taking the time to helping me. Thank you.
Taha Kucuker || Client 10/29/2009 06:05
about my fee refund
whw admin || Staff 10/29/2009 07:19
Hello,
The account for ****.com has been refunded , since accounts were transferred for you from previous hosts , and you asked for refund, transfer fee had to be deducted and remaining amount of $60 has been refunded.
If you would continue with us transfer would have been free.
Please feel free to contact us back in case of any further questions.
Thank you
Sylvia Grossman
Billing Department.
WebHostingWorld Inc
Taha Kucuker || Client 10/29/2009 07:38
hi again.
**************************************************
Hello,
The account for ******.com has been refunded , since accounts were transferred for you from previous hosts , and you asked for refund, transfer fee had to be deducted and remaining amount of $60 has been refunded.
If you would continue with us transfer would have been free.
Please feel free to contact us back in case of any further questions.
Thank you
Sylvia Grossman
Billing Department.
WebHostingWorld Inc
*************************************************
!!!!!!
i got this message but this is very silly. u dont say anything about transfer fees on your site.
i paid u 120 dolar and u give me back 60 dolar.
if transfer fee or usage fee for 10 days was 10-20 dolar, i wouldnt say anything. but u take 60 dolars.
i look for the web and everyone say about u: whw is 7 years old company, and u can trust.
i trusted u but this is very silly condition. i will tell this on the web. also webmaster forums.
whw admin || Staff 10/29/2009 07:41
Hello Taha Kucuker,
It took 24 hours and our bandwidth to transfer the account which was free if you continued hosting with us, since you canceled it caused wastage of our time and bandwidth for which your were charged.
Please feel free to contact us back in case of any further questions.
Thank you
Sylvia Grossman
Billing Department.
WebHostingWorld Inc
Taha Kucuker || Client 10/29/2009 07:58
Ok but 60 dolar is very very much? U dont have monthly packages. So u want people to be your slave.
Taha Kucuker || Client 10/29/2009 08:14
60 dolar is very very much. and silly. i will tell this everywhere.
Taha Kucuker || Client 10/29/2009 08:16
my server was cpanel and if u have cpanel server, it is quick to transfer accounts between 2 cpanel server. if u dont know how to transfer, i can teach u. so u say that it has took 24 hours. technical department have to know these....
Online destek konuşmam:
Chat Transcript
info: Please wait for WebHostingWorld.Net operator to respond.
info: You are now chatting with 'WHW-Operator'
WHW-Operator: Hello! Thank you for contacting Webhosting World's live chat service. My Name is Rosaleen. How may I assist you today?
taha küçüker: hi
WHW-Operator: Hello, how may I assist you today?
taha küçüker: i cancelled my host plan
WHW-Operator: Please let us know why do you wish to cancel services and if there is something we can do to keep the service, please get back and we will be happy to assist you.
WHW-Operator: What is your domain name
taha küçüker: and want my host fee back
taha küçüker: so i get an email today
taha küçüker: from
refunds@2checkout.com
taha küçüker: is this mail sent by u?
WHW-Operator: Nope
WHW-Operator: What is your domain name
taha küçüker: ******.com
WHW-Operator: Please hold one moment
taha küçüker: yes i got a support mail now
WHW-Operator: Please hold one moment
taha küçüker: i paid you 120 dolar but u refund 60 dolar
taha küçüker: the mail says 60 dolar is trasnfer fee
WHW-Operator: Your account has been refunded
WHW-Operator: Yes please reply same email our billing department will assist you better way in this regard
WHW-Operator: Thank you for choosing Webhosting World . If you need further assistance feel free to contact us again.
WHW-Operator: Thank you for chatting. Good-bye.
taha küçüker: hey
taha küçüker: i ask about transfer fe?
taha küçüker: fee
taha küçüker: is it 60 dolar?
WHW-Operator: Yes please reply same email our billing department will assist you better way in this regard
taha küçüker: ok but i will tell this
taha küçüker: on forums
taha küçüker: i use for 10 days and u want 60 dolar for transfer?
WHW-Operator: please reply same email our billing department will assist you better way in this regard
taha küçüker: ok i can understand if it is 10 or 20 dolars
taha küçüker: ok i will send support ticket
info: Your chat transcript will be sent to
tahadbx@yahoo.com.tr at the end of your chat.
WHW-Operator: Thank you for choosing Webhosting World . If you need further assistance feel free to contact us again.
WHW-Operator: Thank you for chatting. Good-bye.
Ve en son olarak yatan 60 dolarım:
A credit/refund has been issued on the following order.
Sale: 4143922585
Amount: 60.00
Additional comments: Refund for ******.com., since accounts were transferred for you from previous hosts , and you asked for refund, transfer fee has been deducted.
A refund can be issued by 2Checkout for various reasons, including:
1) Requested by the cardholder.
2) Requested by the vendor.
3) Failed internal fraud checking.
Your refund should appear on your credit card/bank statement within the next 7-10 days.
If you have further questions regarding this refund, you may submit an online support ticket via the following URL:
http://support.2co.com/deskpro/newticket.php
Thank you
2Checkout.com Inc.
1785 O'Brien Rd
Columbus, Ohio 43228, USA
Contact Us:
http://www.2checkout.com/community/?p=280