In order to properly support this issue we will need to reveal account specific information. Before we can give out any information on the account, we will need to verify the last 4 digits of a credit card, PayPal Billing Agreement/Account Number, or Support PIN on the account. Payment information on the account can be found under 'Credit Card & Payment Info' from the 'Customer Info & More' dropdown. We appreciate your understanding in this matter.
Please let us know if we can be of further assistance.