Question:

I installed Deep Freeze and forgot my password; can you give me a password to turn Deep Freeze off?

Answer:

There are no backdoor passwords to Deep Freeze. Using our unique One Time Password system, Deep Freeze Professional and Enterprise Administrators can generate One Time Passwords.

To generate an OTP, start by opening the Deep Freeze login box on the workstation you wish to generate it for, and write down the Token code, which is located at the top of the login box. Bring that code to the Deep Freeze Administrator and click on the One-Time Passwords tab, then enter the code you recorded into the Token field and click Generate OTP. Another code will then be placed in the OTP field. That second code is the password for the workstation. That One-Time Password can then be used to disable and uninstall/re-install Deep Freeze with the correct password configured.

If you are licensed for Deep Freeze Standard and have forgotten your password, please email technical support at support@faronics.com for further information. Include your license number and organization details. If you are running a 60 day evaluation version of Deep Freeze and have forgotten your password, then enter the computer s BIOS and forward the system clock 60 days & restart.


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