Hi

In order to transfer your license we first need to verify that you are the proper license holder. Please respond to this ticket with the following information so that we can verify this request:

- Your customer number
- The first four characters of your password
- The answer to the security question
What was the make of your first car?

If you don't know the customer number and password, you can request it be sent to your email address using this form:

vBulletin® - Member Area - Lost Password

Also please provide the following information from the purchase of this license:

- Your full name
- Email address
- Billing address
- Telephone number
- Approximate date of purchase
- Type of license (owned or leased)
- Order Method (Credit Card, Paypal, etc)

If it was a PayPal order, please include the order and item IDs from the original purchase.

In order to transfer the license we require to have the following details of the new party:

- Full name
- Full Address
- Country
- Telephone number
- Billing address
- Valid and working Email address

Before transferring the license, we will email the prospective new owner the details of the license. Once we receive confirmation from them, the license transfer will occur. They will be emailed with their new customer number and password.

Because of a large amount of fraud relating to license transfers, we have a policy regarding the transfer of vBulletin licenses.

The policy states:

Jelsoft may, in its discretion, allow you to transfer your license to another party, providing the license:
- has not already been transferred in the previous 12 months; and
- was purchased more than 3 months in the past.
- is an active owned license

Please note, leased licenses are not eligible for transfer.

You can read this policy under the license agreement here: vBulletin® - License Agreement

We sincerely regret that this policy may cause difficulties, but it is necessary to protect our interests - and those of our existing and prospective customers.

Please note that once you have transferred your license you are no longer allowed to run your own instance and are required to remove the files from your server. Also note that once a license is transferred, the transfer CANNOT be rescinded. If the buyer or transferee later charges back this purchase there is nothing we can do. Make absolutely sure you want to do this.