Hi,

Thank you for contacting us regarding your recent purchase.

PLEASE NOTE: If you are seeing a £1 pre-authorisation charge on your bank statement, this will be released back to your bank account. Please allow up to 30 days for this to be returned.

As we are a responsible provider, we have an ongoing commitment to security which we take very seriously.

Unfortunately in this instance, aspects of your order caused it to be flagged by our anti-fraud checks and the order was deleted without being processed. No payment for the order has been taken and the requested services have not been setup.

For security reasons we are unable to divulge precisely what caused the order to be flagged and treated in this way.

If you have any further problems or queries then please update this enquiry through the "Support" section of your Control Panel, and we will be happy to help.