Selam arkadaşlar,

Şubatta etsy mağazamı askıya aldı 180 gün sonra paranız gönderilecek dendi. Canlı desteğe bağlanıp paranın durumunu sormak için destek talebi oluşturdum. Bunlar bana yanlış mail mi atıyorlar anlamadım ki. Ben satıcıyım içeride kalan paramı istiyorum diyorum onların cevabında sanki alıcıyım aldığım üründe sorun yaşadım paramı iade istiyorum gibi anlayıp cevap atıyorlar. Aşağıda ki mesajı translate de çeviriyorum ama sağlıklı olmuyor bunlar ne diyorlar bana ;



Hi there,

Thank you for getting in touch with us. I'm sorry to hear about the unauthorized charges you're seeing on your statement. I'm happy to work with you to get this resolved.

As a first step, please check with your family and friends regarding this charge. This is because it's not uncommon for unrecognized charges to be linked to a friend, coworker, or family member who may be using your payment information.

If you are still unable to recognize an Etsy charge on your account, provide us with the information requested below. Please know we require all of the information requested below to locate this charge in our system. Without this information, we'll be unable to investigate this further.

• What is the amount and date of the transaction?
• What are the last four digits and the expiration date of your credit card?
• What is the address associated with this card? (Please note that we require this information to locate the purchase in our system.)
• Do you have an Etsy account? If so, what is the email address associated with it?

Thank you so much for your help with this. I'm looking forward to hearing from you soon.