Dear Customer,
Thank you for contacting Support. I would like to thank you for your patience while we investigated this matter. This is a complex issue and we have come up with different results for different domain names in your request. Your request has 2 domains and we have 2 different results based on the details provided.
Regarding the first domain you inquired about, the following domain cannot be moved to your account:
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After review of these domain names, we found that they can't be verified with a valid domain owner based on the Registrant who is Contact information. With regards to ICANN regulations, we are not able to move any domains that we cannot match the ID to that Registrant contact information. Since we are required to match your government issued ID to the current Registrant information, we cannot use receipts with Teknocloud or proof of access to the domain through Teknoclouds CRM, We also are aware that this CRM system was never directly connected to the domain, so any changes you possibly made in that panel did not reflect on the domain WhoIs.
We do have a newly available process in which customers who cannot verify their domain(s) that have Azure or TeknoClouds contact information can attempt to get their domain names back. This process was made possible with an agreement with Afternic, who we can post the domain(s) for sale there in which case you can repurchase them through Afternic or any of their affiliates. We understand that this is not ideal for domain owners. It is the only option we are able to do at this time to get domain(s) that we cannot verify the contact information on to the party who owned or is interested in owning them. By doing so you will be buying the domain name for a higher price than what Teknocloud was charging as they were not directly paying the registry the appropriate price for domain(s). And it will be up to Afternic's algorithm to decide the pricing but is primary around $20USD for domain(s). The other option is to buy them as they expire through an expired domain auction or wait for the domain name to be made publicly available. If you wish to get the domain(s) via Afternic Auction please let us know by replying directly to this email stating that you want to have us perform this request. When we do this request, the domain will be parked until it has been purchased or until after it expires from the account its in. This means the active site will be down, until this process is completed, which is why we are not moving them directly to them.
Finally, there was one more domain that you referenced that are currently active domains that are not available through recovery by this means at all because they are have a different contact listed in their Whois contact information:
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The copy of the government-issued photo ID we received is not for the listed domain owner. We must have photo ID for the domain owner before we can move forward with your request.
We require a color copy, scan, or digital picture of the information in which the pictured person, name, signature, date of birth, issue date and expiration date are clearly identifiable. You can feel free to block out information such as the height, weight, eye color and the license number (only on a drivers license or state issued identification card).
Once this is received, we will inform you if there is anything additional needed to process your request, or we will let you know that your request has been completed.
Again, thank you for your patience. Please feel free to contact us 24/7 should you need any further assistance.
Regards,
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