tema dosyalarındaki viewticket.tpl dosyasının içerisindeki cevap formunu basit bir if sorgusuyla gizleyerek bu işlemi yapabilirsiniz.


örnek


{if ($status|strpos:$LANG.supportticketsstatusclosed )}
bu talep kapalı
{else}
buradan cevap yazabilirsiniz
{/if}


whmcs default six temasında aşağıdaki gibi kullanabilirsiniz. /templates/six/viewticket.tpl dosyasının 14. satırından 69. satıra kadar div takları dahil komple silip aşağıdaki kodu eklemeniz yeterli olur

{if ($status|strpos:$LANG.supportticketsstatusclosed )}

<div class="alert alert-warning text-center">
Bu destek talebi kapalı. Cevap vermek için yeni destek talebi açmanız gerekmektedir
</div>


{else}


<div class="panel panel-info panel-collapsable{if !$postingReply} panel-collapsed{/if} hidden-print">
<div class="panel-heading" id="ticketReply">
<div class="collapse-icon pull-right">
<i class="fas fa-{if !$postingreply}plus{else}minus{/if}"></i>
</div>
<h3 class="panel-title">
<i class="fas fa-pencil-alt"></i> &nbsp; {$LANG.supportticketsreply}
</h3>
</div>
<div class="panel-body{if !$postingReply} panel-body-collapsed{/if}">

<form method="post" action="{$smarty.server.PHP_SELF}?tid={$tid}&amp;c ={$c}&amp;postreply=true" enctype="multipart/form-data" role="form" id="frmReply">

<div class="row">
<div class="form-group col-sm-4">
<label for="inputName">{$LANG.supportticketsclientname}</label>
{if $loggedin}
<input class="form-control disabled" type="text" id="inputName" value="{$clientname}" disabled="disabled" />{else}<input class="form-control" type="text" name="replyname" id="inputName" value="{$replyname}" />
{/if}
</div>
<div class="form-group col-sm-5">
<label for="inputEmail">{$LANG.supportticketsclientemail} </label>
{if $loggedin}
<input class="form-control disabled" type="text" id="inputEmail" value="{$email}" disabled="disabled" />{else}<input class="form-control" type="text" name="replyemail" id="inputEmail" value="{$replyemail}" />
{/if}
</div>
</div>

<div class="form-group">
<label for="inputMessage">{$LANG.contactmessage}</label>
<textarea name="replymessage" id="inputMessage" rows="12" class="form-control markdown-editor" data-auto-save-name="client_ticket_reply_{$tid}">{$replymessage}</textarea>
</div>

<div class="row form-group">
<div class="col-sm-12">
<label for="inputAttachments">{$LANG.supportticketsticket attachments}</label>
</div>
<div class="col-sm-9">
<input type="file" name="attachments[]" id="inputAttachments" class="form-control" />
<div id="fileUploadsContainer"></div>
</div>
<div class="col-sm-3">
<button type="button" class="btn btn-default btn-block" onclick="extraTicketAttachment()">
<i class="fas fa-plus"></i> {$LANG.addmore}
</button>
</div>
<div class="col-xs-12 ticket-attachments-message text-muted">
{$LANG.supportticketsallowedextensions}: {$allowedfiletypes}
</div>
</div>

<div class="form-group text-center">
<input class="btn btn-primary" type="submit" name="save" value="{$LANG.supportticketsticketsubmit}" />
<input class="btn btn-default" type="reset" value="{$LANG.cancel}" onclick="jQuery('#ticketReply').click()" />
</div>

</form>

</div>
</div>


{/if}