Dear ,
Your Amazon seller account has been temporarily deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why did this happen?

We have observed that your listings may include inaccurate information, such as pricing. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm the accuracy of their listings. You can find Amazon’s policies regarding information accuracy in Seller Central Help, including:-- Selling Policies and Seller Code of Conduct (https://sellercentral.amazon.ca/gp/help/G1801)-- Amazon Marketplace Fair Pricing Policy (https://sellercentral.amazon.com/gp/...TUVJKZHUVMN77V)
How do I reactivate my account?

To reactivate your account, please provide the following:-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.-- Contact information for your supplier, including name, phone number, address, email, and website.
How do I send this information?

Please submit this information by clicking the “Reactivate your account” button on Account Health (https://sellercentral.amazon.ca/perf...d?ref=ah_em_ap).
Has your account been deactivated in error?If you believe there has been an error, please submit an explanation (https://sellercentral.amazon.ca/perf...d?ref=ah_em_ap). Your explanation should include the following information:-- How your account has not violated the Seller Code of Conduct.-- Evidence that shows that your account complies with our Amazon Marketplace Fair Pricing Policy.
What happens if I do not send the requested information?

If we do not receive the requested information within 17 days of the original notification, your account will be permanently deactivated.
We're here to help.If you have questions about this action, please contact us (https://sellercentral.amazon.ca/cu/contact-us). Additionally, please find general guidance for creating a plan of action in Seller Central Help (https://sellercentral.amazon.ca/gp/help/G201623610).
You can view your account performance (https://sellercentral.amazon.ca/perf...d?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Thank you,
Amazon.caSincerely,Seller Performance TeamAmazon.cahttp://www.amazon.ca

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