Status: Awaiting your acceptance of seller's solution

Reminder: The seller didn't accept your dispute request, but offered an alternative solution in the dispute information.
Please negotiate with the seller first about their solution and process this dispute within 11 calendar 1 hour 24 minute 29 second . If you are not willing to accept the seller's solution, you can escalate the dispute 3 calendar days after opening, and Alibaba will mediate to help you resolve the problem.
If you don't escalate the dispute by the stated deadline, the dispute will be closed and you will not receive a refund.