Amazon ile yaptığım alışverişte bir problem çıktı. Çeviride yardımcı olurmusunuz?

Greetings from Amazon.co.uk.

I apologise for the delay in responding to your e-mail message. Please be assured that all of us here are working very hard to provide a thorough, personal reply to each of our customers as quickly as possible.

Regarding your Marketplace orders #203-8465245-6427xxx and #203-0391087-7054xxx,

I've looked into your account and verified that these orders were cancelled and your credit card has not been charged.

When you placed your order, we did contact your bank to confirm that your credit card was valid and requested an authorisation for the amount of the purchase. This may be why the funds appear as unavailable on your account.

Unfortunately, we are unable to cancel authorisations. Authorisations typically expire within 7 days if the charge is not processed. If you need to remove the authorisation before the normal expiration period set by your bank, please contact them directly.

***

Regarding your order #203-5244624-3533xxx,

I've checked and I can confirm that this Marketplace order is not yet cancelled and your order is currently in “authorized” state. Please be informed that we have not yet received any shipment details from the seller and this is the reason your order is not yet complete.

Seller may have already dispatched the item, but failed to update the same to us. Once we received update form the seller we will change the order status to complete. Until then it's not possible to leave feedback for this order. Please accept my apology in this regard.

If we not receive any further update from the seller regarding this order within 30 days from the date of order, we will cancel the order automatically and will send the confirmation email to you. Rest assured that as of now we have charged your order and you will not be charged if the order is cancelled.

Please note purchases made through third-party Marketplace Sellers, as offered on our site are not fulfilled by Amazon.co.uk. Orders on this platform are strictly between the buyer and a third-party seller.

Since the seller is shipping your order, they should be able to let you know of its whereabouts. In this case, I request you to contact your seller for further information regards this order.