Hello Burak,


Thank you for writing back to Windows Live Technical Support. This is Jaycee and I appreciate the time and effort that you spent in providing us the details that we requested for our investigation on your password issue. I know how important it is to have your issue resolved and I am here to assist you.



I apologize for the delay in answering your e-mail. We normally respond within 24 hours, but we have received an unusually large number of messages recently. We appreciate your patience as we handle every customer request as quickly as possible.



After thoroughly checking the profile information you provided, I regret to inform you that it does not match the information stored in the account. For your security, we cannot inform you which of the information you have provided is correct or incorrect. Since Windows Live Hotmail enforces its policies to help protect the privacy and security of its member accounts, we cannot provide you with additional assistance. At this time, I recommend that you create another Windows Live Hotmail account. To do this, please visit:



http://help.live.com/Help.aspx?marke...ateAccount.htm



Please note that you will be directed to Windows Live ID Help Pane. If you encounter any issues, kindly verify which of the steps did not work for you as we want to make sure the instructions are easy to follow.



For your future queries on Windows Live products, come and visit Windows Live Solutions Center: http://windowslivehelp.com/



This is our new solutions portal with direct access to support resources. Users can get real-time updates on service availability, questions asked by other users and solution from Windows Live Technical Support experts and knowledgeable customers.



We appreciate your continued support as we strive to provide you with the highest quality service available. Thank you for using Windows Live ID.



Thank you,



Jaycee

Windows Live Technical Support



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Help ensure access to your Live ID - even if you forget your password! Visit http://account.live.com and update your password reset information today. Is your Live ID profile up to date? Help secure your account by going to http://account.live.com and updating your registered information and password reset information.