Hello,
This message is to advise you of a temporary block placed on a file or folder under your account. The account referenced above was found to be consuming an inordinate amount of system resources , to the point of degrading overall system performance.
While we do limit each account to no more than 25% of a system's resources in our terms of service, we do not actively disable accounts until they greatly exceed that number, which is what happened in this case. Fortunately, we were able to isolate the cause to a small set of files/folders. Rather than disabling the entire account, we were able to disable just those files/folders.
It was necessary to disable these items to maintain a minimum level of proper service for everyone else. From this point, the following options are available:
a) Block heavy users of your site, if any, that may be causing excessive load.
b) Optimize scripts (php, etc) that may be consuming a large amount of cpu and/or RAM.
c) Upgrade to a dedicated server; your site may have outgrown a shared environment.
Please let us know if you have a solution you feel would resolve this issue. Should a solution not be forthcoming, we are happy to assist you with an upgrade to dedicated services, where your site will have room to grow without affecting other customers. I appreciate your attention to this matter. Thank you.
top - 11:51:07 up 122 days, 5:42, 1 user, load average: 37.08, 34.75, 24.43
10224 sendegel 35 15 56544 29m 7400 R 47.3 0.4 0:00.57 /usr/bin/php /home/xxxxx/public_html/index.php
10177 xxxxx35 15 57060 30m 7648 R 37.5 0.4 0:00.66 /usr/bin/php /home/xxxxx/public_html/index.php
10190 xxxxx35 15 56016 28m 7396 R 31.6 0.4 0:00.52 /usr/bin/php /home/xxxxx/public_html/index.php
10191 xxxxx35 15 56544 29m 7424 R 30.6 0.4 0:00.56 /usr/bin/php /home/xxxxx/public_html/index.php
10227 xxxxx35 15 51116 23m 7320 R 27.6 0.3 0:00.28 /usr/bin/php /home/xxxxx/public_html/index.php
10189 xxxxx35 15 56544 29m 7424 R 26.6 0.4 0:00.54 /usr/bin/php /home/xxxxx/public_html/index.php
10184 xxxxx35 15 57056 29m 7560 R 25.6 0.4 0:00.66 /usr/bin/php /home/xxxxx/public_html/index.php
10234 xxxxx35 15 49816 22m 7272 R 25.6 0.3 0:00.26 /usr/bin/php /home/xxxxx/public_html/index.php
10165 xxxxx35 15 56548 29m 7608 R 22.7 0.4 0:00.60 /usr/bin/php /home/xxxxx/public_html/index.php
10231 xxxxx35 15 45876 18m 7164 R 17.8 0.2 0:00.18 /usr/bin/php /home/xxxxx/public_html/index.php
10238 xxxxx35 15 45084 17m 7164 R 16.8 0.2 0:00.17 /usr/bin/php /home/xxxxx/public_html/index.php
10272 xxxxx35 15 42676 15m 7164 R 12.8 0.2 0:00.13 /usr/bin/php /home/xxxxx/public_html/index.php
10243 xxxxx35 15 41288 13m 6780 R 8.9 0.2 0:00.09 /usr/bin/php /home/xxxxx/public_html/index.php
10273 xxxxx35 15 22856 4688 3476 R 3.0 0.1 0:00.03 /usr/bin/php /home/xxxxx/public_html/index.php
Load after disabling index.php:
top - 11:53:45 up 122 days, 5:45, 1 user, load average: 5.86, 22.40, 21.40
I see that you are running a Wordpress blog. A quick and easy way to get your site back online would be to implement WP SuperCache from
WordPress › WP Super Cache WordPress Plugins
Let us know if you'd like to install this.
Thank you for your business,
Chris N
Linux Systems Administrator